Privacy Policy

Who we are

Whitebox Heating is a Gas Safe registered heating company based in Crawley, West Sussex. Our website address is: https://www.whiteboxheating.co.uk

What personal data we collect

When you contact us via our website contact form or by telephone, we collect:

• Your name
• Your email address
• Your phone number
• Your address or postcode (when booking an engineer visit)
• Details of your enquiry or heating issue

How we use your data

We use your personal data solely to respond to your enquiry, book and carry out the requested heating services, and issue invoices or Gas Safety certificates. We do not sell your data to third parties or use it for unsolicited marketing.

How long we keep your data

We retain customer records for up to 6 years in line with HMRC requirements for business records. Gas Safety certificates are retained for 2 years as required by the Gas Safety (Installation and Use) Regulations 1998.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where no legal obligation requires us to keep it)
• Object to processing of your data

To exercise any of these rights, please contact us at info@whiteboxheating.co.uk.

Cookies

This website uses only essential cookies required for basic functionality. We do not use tracking or advertising cookies.

Contact us

If you have any questions about this privacy policy, please contact us: